Refund policy

Return and Refund Policy

At Luxlinng, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must meet the following conditions:
Unworn or unused
In its original condition
With tags and original packaging included
Accompanied by proof of purchase or receipt
To initiate a return, please contact us at support@luxlinng.com.
If your return request is approved, we will provide you with detailed return instructions and a return shipping label.
Return Address (Warehouse & Fulfillment Center)
17300 Railroad Street, Unit D
City of Industry, CA 91748
United States
Items sent back to us without prior authorization will not be accepted.
Damages and Issues
Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us immediately so that we can promptly resolve the issue for you.
Non-Returnable Items
Certain types of items cannot be returned, including:
Perishable goods
Custom or personalized items
Personal care products
Hazardous materials or flammable liquids/gases
Sale or promotional items
Gift cards
If you are unsure whether your item is eligible for return, please contact us for clarification.
Exchanges
If you wish to exchange an item, the fastest way to do so is to first return the original item; once your return request is approved, you may then place a new order for the item you desire.
Refunds
Once we have received and inspected your returned item, we will notify you regarding the approval or rejection of your refund request.
If approved, your refund will be processed within 10 business days and credited back to your original method of payment.
Please allow additional time for your bank or credit card company to complete the refund processing.
If more than 15 business days have passed since your refund was approved, please contact us at support@Luxlinng.com. Contact Us
Headquarters
2590 N. Academy Blvd., Colorado Springs, CO 80917, USA

Warehouse & Returns Center
17300 Railroad Street, Unit D, City of Industry, CA 91748
📧 support@luxlinng.com
📞 +1 (315) 202-9675