Frequently Asked Questions

1. What is Luxlinng?
Luxlinng is your trusted online shopping platform in the U.S., specializing in fashionable women's apparel. We offer a curated selection of trendy clothing and accessories, designed to provide you with a comfortable wearing experience, exceptional quality, and a confident everyday look.
2. Where is your logistics center (shipping warehouse) located?
All orders are processed and shipped from our U.S. logistics center located in the City of Industry, California, ensuring fast and reliable delivery across the entire United States.
3. Which regions do you ship to?
Currently, our shipping services are limited to destinations within the United States. In the future, we hope to expand into international markets.
4. Are your products safe and comfortable to wear?
Yes. Our clothing and accessories are crafted from high-quality, skin-friendly fabrics that are not only comfortable and durable but also offer a perfect fit.
5. What kind of packaging materials do you use?
We are committed to using recyclable or eco-friendly packaging materials whenever possible to minimize our environmental impact.
6. How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number, allowing you to monitor your package's status in real-time.
7. How long does delivery take?
Order Cut-off Time: 5:00 PM (Eastern Time)
Order Processing Time: 1–3 business days
Shipping Time: 7–12 business days
Shipping Fee: $4.99 (Standard Shipping)
We partner with reputable carriers such as USPS, FedEx, and UPS to ensure reliable delivery service.
8. Do you accept returns?
Yes. We offer a "30-Day Return Policy" for most unused items. For detailed information and instructions regarding returns, please visit our "Returns and Refunds Policy" page.
9. How can I contact your team? 📧 Email: support@luxlinng.com
📞 Phone: +1 (315) 202-9675
Headquarters Address:
2590 N. Academy Blvd., Colorado Springs, CO 80917, USA
Warehouse & Logistics Center Address:
17300 Railroad Street, Unit D,
City of Industry, CA 91748
You may also leave us a message via the "Contact Us" form on our website. Our customer support team typically responds within 24 hours.